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Upcoming Events
Thought Rock is an active host and sponsor of industry events for IT Support & Service Management leaders and professionals. As a catalyst for business innovation and continuous learning, we host and support engaging leadership forums for:
  • Sharing best practices and in-the-trenches experience
  • Learning about industry trends and current issues
  • Gaining new ideas and improving performance
  • Networking and career development
  • Collaborating with colleagues
Thought Rock continues to collaborate with our customers, partners and staff members in the development of though-leading IT industry events. Our goal is to establish trust and partnership with IT leaders through the sponsorship, facilitation and delivery of these events.

Online - ITIL Foundations Bridge v2 to v3 Course
30 Day access to our accredited, interactive, selfpaced online training. This course includes pinpoint navigation, intuitive A/V controls, case studies, knowledge checks, a mock exam and two practice exams. This course features a search function,...

Next Class: to be determined
Delivery: Virtual Classroom
Subject: ITIL
Cost: $175.00
Read More: Online - ITIL Foundations Bridge v2 to v3 Course

Online - ITIL Lite v3 Online
ITIL Lite® V3 Online is a suggested FIRST STEP towards an understanding of the ITIL® world-wide best practices framework Cost-Effective ITIL® Education Flexible and customizable for management teams, specific departments, IT and non-IT employees,...

Next Class: to be determined
Delivery: Virtual Classroom
Subject: ITIL
Cost: $149.00
Read More: Online - ITIL Lite v3 Online

Online - ITIL v3 Foundation Online Course
Business is changing at a fast pace. As business demands change so do the requirements for IT services. To meet this growing demand the OGC® has released ITIL v3. This new release looks at IT Service Management from a Service Lifecycle perspective...

Next Class: to be determined
Delivery: Virtual Classroom
Subject: ITIL
Cost: $350.00
Read More: Online - ITIL v3 Foundation Online Course

The Service Catalog: Breakthrough and Make it Happen

The Service Catalog is where “Service” begins in IT Service Management (ITSM) practice. The Service Catalog session is a bite-sized, right-sized overview enabling you to create a Service Catalog model that can be grown, developed, and connected to the other elements of the ITSM infrastructure. This session is built on our very popular Thought Rock templates, and will be held on March 23 at 12:00 pm.


March 25, 2010 - HDI Support Centre Analyst Certification Course
Support center analysts provide front line support and act as the primary contact for customers. For this reason, it is important that these help desk professionals provide the highest quality customer care with every interaction. ...

Next Class: March 25, 2010
Delivery: Classroom
Subject: IT Support
Cost: $1,195.00
Read More: March 25, 2010 - HDI Support Centre Analyst Certification Course
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